General: Frequently Asked Questions ?
Q: Where are you located?
A: We are located at 345 West Broadway between Broome and Grand Street.
Q: What form of payment do you accept?
A: We accept Visa, American Express, MasterCard and Discover credit cards. However, cash only for gratuity.
Q: How do I cancel or reschedule my appointment?
A: We ask that you call at least 24 hours in advance of your scheduled appointment should you need to cancel or reschedule.
Q: Are you child-friendly?
A: Yes we are a family friendly salon. We love when mothers, daughters, fathers and sons come to the salon bonding over beauty rituals. We know we are, and will always be, a very important part in their life story.
Q: Do you take walk-ins?
A: Yes, we do–depending on space and stylist availability. We highly recommend that you schedule an appointment in advance, especially if you have requirements on who you would like to see and a specific time you would like to come in.
Q: What if I'm running late?
A: Give us a call! We will let you know if we will be able to accommodate you at a later time.
Q: What products do you use in your salon?
A: We use Kerastase and Shu Uemura products for all our hair care services, Wella products for all our hair color services, ESSIE and OPI lacquers and products for all our manicure & pedicure services, Caudalie (France) products for our spa services, and finally Cirepil Wax (France) products for waxing services.
Q: Do you offer gift cards?
A: Absolutely! Salon and spa treatments are the perfect gift. You can purchase physical gift cards, an email voucher, or we can mail the gift card. We encourage recipients to use certificates within one year of purchase.
Q: Do you host events?
A: Yes! We’ve hosted salon events in collaboration with neighborhood shops, as well as beauty events for groups of friends enjoying beauty services. Please feel free to contact management if you’re interested in discussing a partnership.
Q: Do you offer outside booking?
A: Yes we do! However, only within the lower manhattan area.
Services: Frequently Asked Questions ?
Q: Do you offer consultations?
A: Oui! We love to meet our clients, find out what their hair goals are and how we can reach those goals together. This is free of charge.
Q: What services include a blowout?
A: Haircuts include wash and a blow dry, color services do not. A blowout must be booked separately.
Q: What is balayage?
A: Balayage means “sweep” in French. It allows for creating a soft, natural look. It can also be called a “freehand technique” because no foil or meche are used to create the highlights.
Q: What is single process coloring?
A: A single process color is applying a new pigment or tone of color all over the hair. Usually done when coloring grey hairs.
Q: What is a double process coloring?
A: Double Process is lightening hair by more than two shades. First the hair is bleached to remove natural or colored hair pigments, and then pigment is added into the hair to create your desired shade.
Q: What is Keratin?
A: Keratin is a protein found naturally in skin, hair and nails, in addition to other sources. In human hair, it acts both as an external protective shield and an internal structural protein. Keratin is the first thing depleted when hair is damaged physically, chemically or from environmental factors such as the sun.
Q: What does Keratin do?
A: When used in product formulations, keratin helps condition, strengthen, revitalize and repair damage. Keratin eliminates frizz, gives the hair shine, elasticity and a more youthful, healthy appearance. We use Brazilian Blowout products for this service.
Q: What is a gloss treatment?
A: Gloss is a clear, colorless process that adds shine, softness and vibrancy to the hair. It works by filling in any damaged parts on the hair shaft and seals your hair’s outer layer, making it smoother. It lasts about six to eight weeks and has a very low ammonia content.
Q: Do you offer updo hairstyles?
A: Yes, we have a number of French experts who specialize in styling services like haute couture chignons, updos, and wedding hair styling.
Q: Should I wash my hair before getting an updo?
A: No. Washing the hair strips away its natural oils. When creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with.
Q: Will you do a trial run with me before my wedding?
Yes, we suggest coming in to consult with a stylist beforehand. You can bring photos of a preferred look, veil/accessories, and from there we can do a trial run of the hairstyle.
Q: Do your wedding hairstylists know how to work with different hair types?
A: Yes we have experience with different textures of hair whether it’s straight or curly, short or long, we can find a style that’s right for you.
Q: Do you work with hair extensions?
A: We do work with extensions, however we don’t provide the hair. This would be another type of accessory to bring along if you’re inclined to use them.
Q: Do you provide makeup services?
A: Yes, we do! We work with a variety of makeup brands.
Q: Do you have facial treatments?
A: Yes! We use Caudalie products to help target specific needs.
Q: What do facials do?
A: Facial services help increase circulation and stimulate the skin. They can also help slow down premature aging and drastically improve conditions such as acne, redness and Rosacea. Facials are a great preventative treatment to help you beat wrinkles before they occur, and can also help you achieve lighter, brighter, younger-looking skin.
Q: What types of facials do you offer?
EXPRESS D-VINE, 30 minutes $65: Express facial for a burst of radiance in just 30 minutes. After a deep cleansing to exfoliate the skin, the application of a mask immediately boosts radiance. Your skin looks rested, your complexion’s brightness is restored.
PREMIER CRU TREATMENT, 50 minutes $125 :A supreme beauty ritual for unparalleled results. This comprehensive anti-ageing treatment is the perfect combination of refinement and effectiveness. The treatment begins with a decadent scrub that prepares your skin for the benefits of a lengthy massage with essential oils. A warm thermal mask with a lifting effect precedes the application of our exceptional cream, Premier Cru, the quintessence of the best of Caudalie's 3 patented natural active ingredients. Wrinkles and fine lines are visibly smoothed. Your face is left radiant with youth and vitality.
VINOPERFECT TREATMENT, 50 minutes $150: A unique radiance treatment for the complexion! Specifically created for tired skin, this treatment restores radiance and vitality. In addition to a thorough cleansing, the sculpting modelage is the highlight of this treatment. It is offered with essential oils and small hot and cold basalt stones are applied to stimulate microcirculation. A radiance mask enriched with glycolic acid is applied for a gentle peel to restore your complexion’s luminosity. The Vinoperfect Radiance Serum Complexion Correcting and Radiance Moisturizer, highly concentrated in Viniferine, add the finishing touch to this treatment, leaving you looking rested and radiant.
POLYPHENOL C15 TREATMENT, 50 minutes $150: A deeply energizing vitamin cocktail. This treatment hydrates, renews, and energizes the cells in the epidermis with a long modelage using essential oils. Next, the detoxifying mask with pink clay, coffee and grape marc will eliminate impurities and toxins. Skin appears relaxed and complexion is smoothed."
VINOSOURCE TREATMENT, 50 minutes $150: This nourishing treatment with fresh grapes was specially designed to restore comfort, radiance and softness to dry and very dry skin.
Treatment highlights include: skin cleansing, circular smoothing techniques with juicy grapes, a long sculpting massage with our Moisturizing Concentrate and - to perfect this moment of well-being - our Moisturizing Cream-Mask.
Q: What waxing services are provided?
A: We offer face, body, and bikini waxing services.
Q: How long should the hair be on my body before a wax?
A: The ideal length for hair is about 1/4 of an inch (the size of a grain of rice). You want it long enough for the wax to hold on to, but not so long as to make it painful.
Q: What type of massages do you offer?
A: We offer Swedish, aromatherapy, deep tissue, and hot stone massages.
Q: How long is a massage service?
A: The average full-body massage treatment lasts approximately one hour. We have 60 to 90-minute sessions for optimal relaxation.
Q: What is the difference between gel and shellac manicures/pedicure?
A: A gel manicure and a Shellac manicure are essentially the same thing: long-lasting polishes cured under UV lamps. The difference is that "gel nails" or "manicure" is the generic term for nails done under a UV lamp, while Shellac is a brand of gel nails by the company Creative Nail Design (CND).
Q: Does gel polish ruin your nails?
A: Gel polish itself doesn’t ruin your nails, but improper removal can definitely ruin your nails. We offer removal for $15.
Q: What is a French manicure/pedicure?
A: A traditional French Manicure is a nail style with white polish or paint is applied to the free edge to make it look whiter than normal, and a baby pink, beige or peach polish is applied over the whole nail to give the rest of the nail a healthy look.
Q: What is a paraffin manicure/pedicure?
A: A paraffin manicure is a beauty treatment for the hands that combines nail polishing and buffing with skin softening and moisturizing. The entire hand is dipped in paraffin wax, either before or after the nails are polished, in order to seal in softness and moisture. The wax is usually left on the skin for some time, usually between five minutes and half an hour.